We have Euro warehouse and Russia Warehouse, if you want fast delivery and free TAX, please choose European warehouse (Spain / Germany / France) or Russian warehouse. You will enjoy the local service.
If you choose DHL, Expected 3-9 days delivery, but you may be charged customs duties and taxes for something purchased online,Please notice that it is buyer’s responsibilty to clear customs.
All products are original and brand new, and we offer three year warranty for the robot.
If there is any damage, we will send you the parts for free, please you install it (we will send you the installation video). But if it is artificially damaged, you need to pay some fees.
☆ 2000PA large suction, brushless motor, the noise is less than 55db.
☆ 480ML dust box, double filter system, effective filter dust, mites, and more clean air.
☆ 150ML water tank, and even penetrate into the ultra-fine fiber mop.
☆ 5200mAh long life lithium battery, can clean 200-250 square meters of the environment.
☆ 96mm ultra-thin design, robot vacuum cleaner working in a narrow space.
☆ Intelligent planning path, memory family layout, clean up every corner.
☆ WIFI connect mobile APP, Timing boot, Automatic Cleaning, Appoint task, Automatic charging.
☆ Automatic identification on carpet and pressurized suction, V-shaped floating roller brush.
Dear buyers, our success depends on your satisaction,therefore,your feedback is extremely important for us.
If you are satisfied, please leave us “PERFECT 5 STARS” positive feedback; When you or your friends make order in our store next time, we will give you discount.
If you are not satisfied, please contact us before give us any neutral,negative feedback or open dispute, we will do our best to resolve the issues. Please give us the opportunity to resolve any problem.
If you have any questions or need any help, please feel to contact us! We appreciate your communication and we will do our our best solve any issues for you! We do try to respond as soon as possible, but please allow delaying respond for non-business time. Thanks for your understanding!
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.