Foot length ≠ insole length.
Foot length ≠ outsole length.
Foot length < Insole Length < Outsole Length
This is the winter shoes, insole length is about 1.5 cm longer than foot length, it is normal, because people need to wear thick socks in winter, please noted.
If your foot length =24 CM (9.4 Inches)，Insole Length=25.32cm, please choose US 6= CN Size 38
If your foot length =24.5 CM (9.6 Inches)，Insole Length=25.98cm, please choose US 6.5= CN Size 39
If your foot length =25 CM (9.8 Inches)，Insole Length=26.64cm , please choose US 7= CN Size 40
If your foot length =25.5 CM (10.0 Inches),Insole Length=27.3cm, please choose US 8= CN Size 41
If your foot length =26 CM (10.2 Inches)，Insole Length=27.96cm, please choose US 8.5= CN Size 42
If your foot length =26.5 CM (10.4 Inches)，Insole Length=28.62cm, please choose US 9.5= CN Size 43
If your foot length =27 CM (10.4 Inches)，Insole Length=29.28cm, please choose US 10= CN Size 44
If your foot length =27.5 CM (10.6 Inches)，Insole Length=29.94cm, please choose US 11= CN Size 45
If your foot length =28CM (10.8 Inches)，Insole Length=30.6cm, please choose US 12= CN Size 46
Yes, all the photos displayed are 100% real, and photos are all taken by ourselves, but maybe there are some color shading because of the monitors.
Generally most of our products are in stock; your order will be shipped out within 3-4 working days after your payment is verified by Dhgate. But in case of any hot products are temporarily out of stock, we will contact you ASAP to ask an extension or change other items or any of your suggestion.
China Post Air Mail: 20-60 working days, Cheap but very slow
EMS: 7-10 working days, Safe & Low tariffs
DHL: 5-7 working days, Safe & Fast
UPH: 5-7 working days, Safe & Fast
If buyers buy three pairs or more than Five pairs one time, we will send out by DHL,UPH, EMS or the other fast express, different countries, we will choose different express.
We will check the shoes carefully before shipping, and we will try our best make sure all the shoes are good. Though it’s possible with small thread, dust, a little smell, we do affordable buyers wear, but not luxury; please think twice before you order
If There is any problems, please contact us within three days after order received, if your goods in your possession over four days, it is considered used we will not issue you refund or replacement.
If you are happy with your purchase, please leave us positive feedback, and our automated feedback system will immediately leave you positive feedback as well.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.