|Size: Height 13.3cm Diameter: 7.3cm|
Capacity: About 401-500ml
Please don’t pour hot water into it . It’s for cold drink only.
|– 1 x Mug|
|– 1 x Lid|
|– 1 x Straw|
|Please allow 1-3mm error due to manual measurement and make sure you do not mind before ordering.|
|Please understand that colors may exist chromatic aberration as the different placement of pictures.|
Escrow is our preferable payment method.we also accept different payments as below:
If there is any problem about payment, please feel free to contact us.
Notice: Import duties, taxes and charges are not included in the item price and shipping charges. These charges are the buyer’s responsibility. Please check with your country’s customs office to determine what these additional costs will be before buying.
Shipping will be arranged within 3 days after comfim payment. And all goods will only be shipped to the shipping address provided by you. Please make sure your address is correct.
If you want to choose express to shipping it, we have to charge you shipping fee. (Such as, EMS, DHL, fedex, TNT,)
We will try our best to provide you the good shipping service.
But sometimes international delivery is highly depended on the local customs and location post shipping or the weather, the remote the place your stay.
so some parcels will be delayed or the item broken, but do not worry about it, if it’s happened please contact with us first, we will deal with it, If you not receive the parcel before the time end please contact us immediately, we will contact with the china post to query it and then give you a satisfy solution
We will be bear the loss if the parcel lost or the item broken on the shipping way, so please contact with us if it’s happened, If you receive the wrong item or you not like the item, or you receive the defective products, please contact with us immediately.
Your satisfaction is our pursuit. So if there is anything to make you unsatisfied (including our product and service,or other thing), please contact us to serve you again before you put the order to dispute. We will try our best to solve the problem for you. If you are satisfied with our items and our service, please leave a Postive Feedback (5 stars
) for us,it is very important for us to offer you our best service next time.
Any questions, please contact with us. (Leave message from the aliexpress, e-mail, or trade manager)
We’ll reply your message within 12hrs.
Emails will be delayed response on Sunday and holidays.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.