1.Please measure your foot length with below method.
2.Our US Size is Not Standard US Size ,please choose size according to your foot length.
US size 4.5=Chinese size 35= 22.5 cm foot length;
US size 5=Chinese size 36= 23 cm foot length;
US size 5.5=Chinese size 37= 23.5 cm foot length;
US size 6=Chinese size 38= 24 cm foot length;
US size 6.5=Chinese size 39= 24.5 cm foot length;
US size 7=Chinese size 40= 25 cm foot length;
US size 7.5=Chinese size 41= 25.5 cm foot length;
US size 8=Chinese size 42= 26 cm foot length;
US size 8.5=Chinese size 43= 26.5 cm foot length;
US size 9=Chinese size 44= 27 cm foot length;
Usually chinese size is smaller than Eur, Russia, Brazil size, so please choose size according to your foot length. If you are confused about size,please contact us,thank you.
Kindly Notice: We are Factory Direct Selling!!! So we guarantee the highest quality and best price among all sellers. we support retail, wholesale, drop shipping, any questions just feel free to contact us.
Please Note: This style with fur inside, so the insole length is larger (1-2.5) cm than foot length, please just choose size according to your foot length! Thank you!
We accept Alipay, Paypal(for some countries), Visa & Mastercard, CreditCard , Bank Transfer,Ect
1.We will ship out items in 5 business days, usually we will ship in 2 days.
2.We ship our items to worldwide via Aliexpress Standard Shipping, Epacket, China Post Air Mail, DHL, EMS, Ect.
3.Usually ship via DHL will delivery 3-7 business days;
Usually ship via Epacket will delivery 7-25 business days;
but in peak season, it will take more time to do customs clearance.
Return & Exchange:
1. We will check our shoes carefully before shipping, and promise 100% new shoes and good condition.
2. If you are not satisfied with our shoes, can return or exchange in 15 days after delivery, we will refund money to you, but please keep shoes in original condition. (The shipping fee for sending shoes back need undertake by buyer, if it is due to personal reason)
Your satisfaction is most important for us, if you are satisfied with our items and service, please give us 5 stars feedback; if you are not satisfied with us, please contact us before you leaving feedback, we will try our best to solve your problem.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.