Frequently Asked Questions
How do you search for products?
Search for products by entering product names or keywords into the Search Bar at the top of any page. Try entering a general description. The more keywords you use, the fewer products you will get on the results page. When you find the product you are interested in, just click the product name or product image for more details.
How do you calculate shipping costs?
Shipping costs are calculated based on the shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which ones are the most affordable and economical. For more details about how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a series of guarantees that allow buyers to shop confidently on our website.
You are protected when:
- The item you ordered does not arrive within the time promised by the seller.
- The item you received is not as described.
- The item you receive that is guaranteed to be authentic is fake.