Boot Height: 20cm
Heel Height: 4cm
Since this boots was sold out for a period of time in the past, now the new stock of this BROWN boots is NOT SAME COLOR as the one listing in the pictures of this item page, please check the following pictures of this new stock brown boots, if you don’t want it in this color, please DO NOT ORDER. Thanks!
Shipping & Cancellation:
1. WORLDWIDE SHIPPING.
2. DELIVERY TIME is provided by the carrier and excludes weekends and holidays.
3. We are not responsible for the additional import duties, taxes or other customs related charges.
4. Orders for Made-to-order items can not be cancelled when the payment was verified by AE system.
Return & Refund:
1. Defective items should be reported within 3 days from the date it was received, please tell us what the defect is (together with pictures, if necessary), and give us your order number. If this item is in your possession more than 7 days, it is considered used and WE WILL NOT ISSUE YOU A REFUND OR REPLACEMENT.
2. Please allow a little color difference due to different camera or light environment.
3. All returned items MUST BE in the original packaging and you MUST PROVIDE us with the shipping tracking number.
4. We will refund the money to you upon receipt of the item in its original condition and packaging with all components and accessories included.
5. Made to order item can not be returned or exchanged if not because of quality problem.
Wholesale & Dropship:
We welcome you to do wholesale and dropship business with us. Please feel free to contact us for the discount details.
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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.