PS: The above shipping period table is just for reference and not rule out delays due to other uncontrollable factors (weather, logistics company reasons and so on)
1.What’s the difference between S50 and S55?
S50 is white while S55 is black, with no difference in other features and accessories.
2. What should I do when I feel it is too noisy?
A: As a product that truly helps you to clean your home thoroughly, it is normal to makes some operating noises. You can download Mi Home APP, connect it to your machine and then select the Silent mode, or remotely start the machine when there’s no one at home.
3.Is it suitable for a carpet?
A: It works well on undercoat or suede carpets, but may not be suitable for some shag carpets or dark carpets because shag carpets may block the cliff sensor on the bottom of the machine, thereby making the machine regard it as a cliff that it should avoid. This is also true for some dark carpets that may have good light absorption ability.
About us-roborock Store:
We are the roborock official authorized brand store, we can promise that all our robots are orginal.
We own 4 overseas warehouses, Russian, Germany, Poland and Spain.
Our Spain warehouse doesn’t have shipping service at Canary Islands, if your postal address belongs to Canary Islands, please don’t place the order.
Our Poland and Germany warehouses can ship the order to Poland and Germany within 3 working days via Poland DHL and Germany DHL.
Our Russian warehouse’s delivery time is about 15 days in most areas, few remote areas may reach 20 days.
We offer excellent after-sales service, if your product has no artificial damage after you receiving the product within 7 days, we can offer free returning product service and replacement or full refund. If your robot has anything wrong, please take a picture or video to us. We will check your case. Besides, we will give you an official roborock after-sale service email address, you can send the picture or video to them, they will check it for you and give you the professional advice for you.
If you choose the products from an overseas warehouse, there will not exist any tax, please don’t worry about it.
We are always here, if you have any problem, please feel free to contact us, we are very glad to help you hope to get your good feedback.
Buyers’ real pictures:
It is easy to Circle the forbidden area via Mijia APP.
PS:The above picture shows the data of Roborock and Xiaomi official data. Xiaomi and Roborock have an official warranty of 1 year, but our store has a warranty of three years.
1.Unable to turn on?
The battery is low. Please use the charging stand before charging.
Ambient temperature is too low (below 0°C) or too high (above 50°C). Use at 0-40°C.
2.Unable to charge
The charging cradle is not powered on. Please make sure that both sides of the cradle’s power cord are plugged in.
Poor contact, please clean the charging seat shrapnel and the host charge contacts. Make sure the charge indicator lights up.
3.Unalbe to recharge
There are too many obstacles near the charging stand. Please put the charging stand in the open area.
The host is too far away from the charging stand. Please try to place the unit near the charging stand.
Restart your device
5.There is abnormal noise during cleaning
The main brush, side brush or wheel may be wrapped around foreign objects. Please clean it after shutting down.
6.The cleaning ability drops or dust appears
The dust box is full. Please clean the dust box.
The filter has been blocked. Please clean the filter.
The main brush is wound by foreign objects. Please clean the main brush.
7.Unable to connect to Wi-Fi
The Wi-Fi signal is not good. Please make sure that the host is in a good Wi-Fi signal coverage area.
Wi-Fi connection is abnormal, reset Wi-Fi and download the latest mobile client to try to connect again.
8.Regular cleaning does not take effect
Insufficient battery power, remaining battery capacity greater than 20% will start scheduled cleaning
9.Always charging, does it consume power?
The power consumption of the host is always low when charging the cradle, which helps to keep the battery at its best performance.
10.Whether the first three using require charging for sixteen hours?
Lithium battery has no memory effect on the charging, no need to wait for sixteen hours.
11.Mopping module does not produce water or produce less water
Please check whether there is water in the water tank; please clean the mop; please replace the filter element; please install the mop according to the instructions.
12.Large amount of water discharged from the mopping module
Make sure the water tank cap is in place; make sure the filter cartridge is in place.
13.After recharging, robot doesn’t continue to clean again
Please confirm that the host is not in the Do Not Disturb mode. In this mode, the recleaning can’t work
Manually recharging or returning the host to the charging cradle,the recleaning can’t work
14.Cannot return to charging stand after partial cleaning or moving position
The robot will regenerate the map after a partial sweeping or a long distance movement.
If the charging stand is too far away, it may not be able to automatically recharge. Please manually put the main unit back into the charging stand.
|Buyer||Real customer reviews|
8 Jun 2019 21:03
Montag bestellt freitag bekommen. Super roborock. Seine bestimmung macht er sehr gut. Prishol in hemania in 4 days. The goods are very satisfied.
8 Jun 2019 20:37
The worker and the pet of the whole family. the wheel creaks, it is necessary to lubricate.
6 Jun 2019 14:36
Very happy with store/product. I asked for a product bill and the next day i had it in the email. The product works perfectly after cleaning the house thoroughly 60 square meters, i still take out some junk attached the picture.
10 Apr 2019 03:13
Shipping Courier in 2 days with Polish magazine. Super equipment. I am mega satisfied. Complete spare: 1 mop, 1 HEPA filter and 4szt. Filters for water tank. Vacuum cleaner rides very przemyślanie and not zostawia nieposprzątanych places. Control application mega comfortable. Recommend!
7 Apr 2019 01:45
fast delivery, good quality product, awesome roborock!!) highly recommend!
6 Apr 2019 11:07
Delivery 3 days. Robot works and I am very glad. Stainless before it not miałam regrets. Super function cleaning designated zones. Recommend!
4 Apr 2019 12:08
⭐⭐⭐⭐⭐ chic robot vacuum cleaner! This is one of the best purchases recently). Much smarter than vacuum cleaners from other famous brands, it competently builds the map of the room and thoroughly cleaned, the main thing is to remove everything from the floor, i got a little damaged rubber roller because of the children thrown on the floor tubes from juice. Compared it to the first version, if you do not need wet cleaning, you can save by purchasing the first version by link --> http://ali.pub/2tir7g . From the 4pda forum you can flash any language and voice that you like. Now here the price for the second model has risen, so i recommend before buying compare prices from another store by the link --> http://ali.pub/2tirbc or here --> http://ali.pub/2tirbq save decently. Good luck in shopping!!! Do not forget to put like, finger up)) ⭐⭐⭐⭐⭐
2 Apr 2019 07:23
All according to the description, robot came very well packed, works flawlessly. Doszedł in 1,5 week to Polish
1 Apr 2019 22:42
Roborock arrived in 2 days, yep two days... fastest delivery ever from AliExpress. The machine itself look like it's made from best quality materials, all parts are well made, using it is pretty much intuitive. Yesterday I sent it for quick two room cleaning and I was really impressed, it collected all the dirt finishing with full bin... Amazing. Cons? Yes, Xiaomi Home and the region choose, You can't use this version in "China" region where almost all other devices run... Would be nice to find any solution for that, today I'll be testing app cloning. Cleaning 10/10, App control 8/10, Store 10/10, Overall 9/10. Recommend!
22 Mar 2019 05:36
I am very satisfied. Super fast Shipping, Product is as described.
20 Mar 2019 08:12
Shipment dotarła in 2 days! Vacuum cleaner flatly worth its core prices! Was well packed in two boxes. Works flawless! Recommend salesman!
13 Mar 2019 03:12
A la perfection
22 Feb 2019 09:18
I'll tell you who thinks it's pampering, you're wrong. you have no idea what you're deprived of. cleans perfectly, there are no carpets in the house, for a day a couple of times you turn on and the house clean. It is clear that it is necessary to generalize, but to maintain purity is something. About the vacuum cleaner itself, everything is complete, delivery is fast, but to the post office, he took it himself. It is important that this is the european version. If you have other devices in the region mainland china, you will need to re-flash the vacuum cleaner 4 pda to help. Shop fire, robot too! Took for 23 with a cap and a coupon. Z. s. Sticker separately for fun) no policy background)))))
21 Feb 2019 22:52
Works perfectly, makes the lower floor good clean in 35 minutes. For This, I used the I-LIFE 7 which 2 hours long Kris scratch by the room back went. The Roborock S-50 is herein really much more efficiently by the room to folders and straight jobs to pull. The sound which the Roborock S-50 makes is also another bit less if the above-mentioned I-LIFE 7
18 Feb 2019 22:09
Purchase satisfied. The store is responsible immediately, delivered by courier for 4 days. I already use more than a month. While far away my previous vacuum cleaner does not clean. I act according to the scheme of general cleaning, and then for weeks three i maintain the purity of this robot, as different drops of clear business he will not wipe off. Very convenient and of course greatly saves time!
17 Feb 2019 07:56
In total delight!!! This is the very first robot vacuum cleaner and so much positive. Cleans really well, after our cleaning he found the floor of the dirt container, although it was clean))) included the vacuum cleaner itself, brush roller, side brush, two rags, water tank, 4 additional valves to the capacity and two hepa filter. The track number was assigned the next day after the purchase, but sent from the warehouse for the fourth day and three days on the way to taganrog, in the end a week. All sensors work perfectly, vacuumed the sofa, it was scary that it would fall but everything went clearly. With legs from the dryer a little fought but moved. At the fullest power works (noisy) as a conventional vacuum cleaner.
10 Feb 2019 00:25
He's gorgeous! I have been using it for about a month and i can not rejoice. The vacuum cleaner makes very high quality cleaning, the patency is excellent, there is not what carpets, it quietly moves through the floor scales! Only the curtains are a little embarrassing, it can hang in them for a while, but still always it is chosen itself. The function of wet cleaning is also not superfluous, the main thing is not to forget to remove and rinse the cloth. The coolest thing is to manage with the application. You can not get up from the sofa at all, but just "call" the vacuum cleaner where you urgently need to remove something. On the map of the apartment you can do for the vacuum cleaner forbidden areas, we, for example, cat bowls robbed, so that he did not demolish them :) nothing to sew separately, just downloaded the mi home app, in the settings put russia, and everything works fine. Charging enough to make a complete dry and wet cleaning of the apartment with an area of 65 square meters. In general, i'm delighted, i recommend to everyone!
9 Feb 2019 09:01
Ordered s55 19.01.19 the order came 28.01 and was delivered to the house 30.01. Includes 4 replacement valves and 1 additional cloth for wet cleaning. Packed perfectly, in two boxes and films. With the application there were no problems, had to look for the right time zone to regular cleaning coincided with local time. When installing the right time zone, the robot did not start at the right time, it was necessary to select the method of poke. The russian voice is not yet put. For a week of use, the front small wheel began to creak, the forums write need additional lubrication. In general, the purchase is very satisfied, in comparison with other robot vacuum cleaners roborock s55 is very smart and costs its money, now only watch it roll and vacuum cleaner =)
8 Feb 2019 12:30
Fast delivery to the "door", the quality of the assembly of the vacuum cleaner impressed, even at maximum power works not loud. Wet cleaning function is generally beyond praise! With the store did not communicate, there was no reason-shipment and delivery without delay, factory packaging. In general, order, you will not regret. The seller is 5 stars, so keep!
Leave a Review
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.