Q1:Can I drop shipping orders?
1.For wholesale,we will offer the discount or free express shipping which only takes 3-10 days to arrive.
2.For drop shipping,we could send the goods to your customers directly and won’t leave information about us if you’d like to.
3.All Products are always in stock,usually we ship your orders within 24 hours,so you can check your tracking information within 48 hours.
Q2:What is the size of the product?
Q3:How long will send it to me?
A3:We will send you in 3 days,if it is During the holiday,the delivery time will be delayed,such as Chinese Spring Festival/Chinese National Day.
Q4:How long can I receive the goods?
A4:Generally speaking,the delivery time about 30 days,some country will be shorter,but some country will need 60 days,If there is an external cause such as weather or domestic strikes,the delivery time will be delay,don’t worry,your parcel is under the control of our company at any time,please wait it patiently,if No reason,after 50 days you still not receive the parcel,please contact us quickly,we will refund the amount to you.
Q5:What kind of after-sales guarantee can you offer me?
A5:If there is a problem with your order, you can contact us in customer service. We will reply to you as soon as possible and give you a satisfactory solution.
1.If you are satisfied with our products and services,please leave your positive feedback and 5 stars.We will give you discount for you next order.
2.If you share our product link on your SNS,we will give you a gift or discount for you next order.
3.If you don’t satisfied our products,please contract us before you leave neutral(3 stars) or negative(1-2 stars)feedback.we guarantee we will 100% solve any problem for you.
4.Please send a message to us before leaving the negative feedback or opening a dispute on site.Communication is the best way to solve the problems.
If you are not 100% satisfied with the item(s) you ordered,you can return or replace it/them within 30 days from the date of your receipt,on both of the following conditions:
1.That item(s) is (are) unused undamaged and in original package,
2.That expense for return/replacement is paid by you.
1.We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.
2.Payment must be made within 3 days of order.
3.If you can’t checkout immediately after auction close, please wait for a few minutes and retry Payments must be completed within 3 days.
1.WORLDWIDE SHIPPING. (Except some countries and APO/FPO)
2.Orders processed timely after the payment verification.
3.We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.
4.SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.
5.If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as
soon as possible with a reply. Our goal is customer satisfaction!
RETURN & REFUND TERMS
1.In case you receive a defective or wrong item,you have up to 7 days from date of receipt to request for refund or replace for a new one.
2.If the item does mot meet your expectation,please contact us via Trade Manager E-mail or Leave Message.We will reply as soon as we can.
Click to Baby & Toddler Toys Zone
Leave a Review
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-20 Business days|
|Canada, Europe||10-20 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, if you’d like a refund you can request one no matter the reason.
If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.